Quality Lead – Charter Sales
Location: Delhi Jhandewalan
Department: Charter Sales
Level: L3
Work setting:- Work From Office
Working days:- 5 days/week
Role Overview
We are looking for a Quality Analyst to drive excellence across our Charter Sales function by
auditing sales interactions, ensuring SOP adherence, and improving overall sales effectiveness.
This role will play a critical part in maintaining customer trust, sales hygiene, and measurable
performance improvement.
Key Responsibilities
● Conduct regular quality audits of charter sales representatives across calls, emails, and
CRM activities.
● Ensure sales hygiene throughout the sales cycle, including documentation, follow-ups,
and CRM accuracy.
● Verify strict adherence to SOPs, pricing guidelines, and approval workflows.
● Audit sales conversations to ensure no over-promising and that all information shared
with customers is accurate and compliant.
● Evaluate sales interactions for efficacy, including need discovery, solution fit,
communication clarity, and closure effectiveness.
● Create efficacy mapping frameworks to identify skill gaps and coaching opportunities.
● Track, analyze, and report quality scores, trends, and recurring issues.
● Measure the impact of quality interventions on conversion rates, deal value, customer
satisfaction, and repeat business.
● Partner with Sales Leaders and Training teams to drive continuous improvement and
enablement initiatives.
Key Metrics / Success Indicators
● Quality audit scores and compliance rates
● Reduction in customer escalations and misinformation
● Improvement in conversion rates and deal accuracy
● SOP adherence and hygiene compliance
● Measurable uplift post-coaching or corrective actions
Qualifications & Skills
● 2–5 years of experience in sales quality, sales operations, or audit roles (inside sales /
charter / B2B preferred).
● Strong understanding of sales cycles, SOPs, and CRM hygiene.
● Ability to identify over-promising, misalignment, or risk in sales conversations.
● Data-driven mindset with experience in reporting, dashboards, and impact analysis.
● Excellent communication skills with a coaching-oriented approach.
● High attention to detail and strong stakeholder management skills.
Why Join Rally OurBus
● Be part of a fast-growing, mission-driven mobility company
● High ownership role with visible impact on revenue and customer trust
● Opportunity to build and scale quality frameworks from the ground up
