Your eyes are peeled for a technology startup that is bringing innovative and palpable change to the built world. You’re passionate about affecting consumer behavior in a way that’s good for our communities and our planet. And if you’re fueled by the idea of applying technology to make a positive impact, look no further. As a customer experience specialist, you’ll be the first line of defense to ensure that the feeling of traveling is as good as the feeling of arriving for our customers.
Problem statement
Pre-empting customer needs and delighting them whenever they need any support from us.
We are looking for a candidate with 2–3 years of experience and a strong foundation in:
Project management and execution
Communication and stakeholder management
Reporting and analytics
Process optimization and operational efficiency
Financial acumen and cost understanding
Requirements
- 1+ years of experience, but you don’t need to be from a customer service background. If you don’t have prior work experience but our problem statement resonates with you, we’re willing to hear you out
- Tech-savvy. We don’t expect you to know how to code, but you’ll be building solutions on no-code platforms. We want you to understand what that means.
- Strong process orientation & documentation ethic. Familiarity with excel/sheets is a must. Good analytical skills will give you a strong advantage
- We support our customers 24*7, and as a part of this team, you’ll be expected to work during US hours to support our customers
- It is a 5-day working week and those two days away from work would mostly be on weekdays
- Your team and our customers are depending on you for real-time support. We want someone who takes this seriously and is dependable.
- Growth mindset and willingness to learn
- Willingness to roll up your sleeves and do whatever it takes to solve the problem you’re working on
- Excellent communication skills and ability to collaborate with a remote team
- Empathy for the customer. If you’re someone who treats every customer like a ticket to be solved, then we’re not a good fit for you
