Bus Operations Specialist (Procurement)


Problem Statement

Building healthy business relationships with bus partners and addressing every operational challenge to ensure smooth functioning of the business.


Responsibilities

  • Timely & effective delivery: Ensuring that all the requests are met in a timely manner as per the Service Level Agreement. This includes following all the steps mentioned in the Standard Operating Procedure of Procurement at the same time making sure that we are adhering to quality standards.
  • Maintain Procurement quality & work on its enhancement: 
  • Ensure that we close the deal with promising operators who are willing to serve the desired quality with all amenities that we have been advertised to the customers & not settling for anything less than our basic standard. Hence, adding value to customers’ experience & creating brand affinity.
  • Improve delivery of high-value products to satisfied customers.
  • Participate in emergency procurement as & when required as this has business impact. As a result, putting your best foot forward during such situations to reach the best possible solution.
  • Participate in streamlining the tangible procurement cost savings.
  • Procurement cost reduction can be measured by comparing the old costs with the new (revised) costs for the same service. This way a clearer picture of the cost reduction can be obtained.
  • Exploring the area thoroughly by comparing the quotes received from different potential suppliers/operators, which will help us to take a rational decision & close the deal at a reasonably suitable price with the most suitable service provider.
  • Work on building relationships with Operators as you are the face of the company in their eyes & trust building is a crucial part of our process.
  • Communicating effectively on a daily basis
  • Solve real-time challenges that the operator might be facing while dealing with us.
  • Escalate necessary outcomes and feedback to strengthen & make the ongoing process more efficient so that we can go forward in the desired direction.
  • Cross-departmental Coordination- Being proactive in coordinating with the Finance team or planning team as & when required to ensure that we are all on the same page which is important for the smooth functioning.


Requirements

  • 1+ years of experience. If you don’t have prior work experience but our problem statement resonates with you, we’re willing to hear you out
  • Tech-savvy. We don’t expect you to know how to code, but you’ll be building solutions on no-code platforms. We want you to understand what that means.
  • Strong process orientation & documentation ethic. Familiarity with excel/sheets is a must. Good analytical skills will give you a strong advantage
  • We support our operations 24*7, and as a part of this team, you’ll be expected to work during US hours to support our operations
  • It is a 5-day working week and those two days away from work would mostly be on weekdays
  • Growth mindset and willingness to learn
  • Willingness to roll up your sleeves and do whatever it takes to solve the problem you’re working on
  • Excellent communication skills and ability to collaborate with a remote team
  • Understanding of logistics will give you an edge


Potential Growth Paths

  1. Dispatch Operations Lead
  2. Route Planning Strategist
  3. Lead - Bus Onboarding Experience


View all job openings